Your callers’ trust is your business’s trust.
Callers hear a short recording notice at the start of every call. Recordings and transcripts are visible only to your team, kept until you delete them, and the owner can delete any call at any time.
- Callers are told Every call begins with a short notice that the call is recorded. The assistant always introduces itself as your business’s assistant.
- Only your team can see calls Recordings, transcripts and summaries are visible only to you and the staff you invite. We don’t sell or share them.
- Kept until you delete them Recordings and transcripts are kept until you delete them. You can also have them deleted automatically after 30 days to a year, in the app under More → Privacy & data.
- Delete anything, any time The account owner can delete any call from the app, or ask us to delete the whole account and its data. Deleting never changes your bill.
- No advice beyond yours The assistant shares only what you’ve told it and never gives professional advice. For health businesses it never gives medical or diet advice, and emergencies get your emergency number or 108.
- Where it’s stored Your account, call log, transcripts and summaries are stored on AWS in Mumbai, India, encrypted in transit and at rest. While a call is live, the audio is handled by our voice and telephony partners, whose servers may be outside India.
What we collect
- From callers: their phone number, the call recording, a transcript, and anything they tell the assistant (name, reason for calling, preferred time).
- From you: your business details, the information the assistant shares, your team members’ numbers and your billing details.
What we use it for
Only to answer your calls, send you summaries, show your call history, and bill you. We work with a few trusted partners for calls, speech, messaging and payments; they handle your data only to provide this service.
Your rights
You can see, export or delete your data at any time. To delete your account and everything in it, write to [email protected].
This page is a plain-language summary of how we handle your data. Questions? Write to us at the address above.
Privacy questions
Is every call recorded?
Every call the assistant answers is recorded, and callers hear a notice at the start. Calls you answer yourself never reach us.
Who can listen to recordings?
You and the team members you invite. Our support team only accesses a call if you ask us to, to fix a problem.
How do I delete a call?
The account owner opens the call in the app and chooses Delete. The recording, transcript and summary are removed from the app, and the minutes already used stay on your bill as they were.
Is the data used to train anything?
We don’t use your calls to train anything, and we never sell or share them.
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